Privacy Policy - AiHosts

Your privacy is a priority to us and we are committed to protecting your right to privacy. If you have any questions about our policy with regard to your personal information, please contact us.

This Privacy Policy explains how Advantage International Inc. (“company, “we”, “us”, or “our”) handles, processes, and uses your personal data information when you visit our website or make a purchase from www.aihosts.com (“The Site”). For the purposes of this Privacy Policy, any reference to “The Site” includes Advantage International Inc., DidItBetter Software, DidItBetter.com, AiHosts.com, any of its affiliates and subdomains such as but not limited to the DidItBetter Software online store and DidItBetter Software Support websites. If there are any terms that you do not agree with, please discontinue use of our Sites and our services.

Collection of Personal Data

Our company collects personal information data that you voluntarily provide to us in order for us to provide license recommendations and answer your questions regarding our products and services you inquire about, fulfill your orders, provide technical support, and improve the quality of our service. We may collect identifiable information such as:

Company or Organization Name
First and Last Name
E-mail Address
Phone number
Address
Credit/Debit Card Payment Information when you place an order
Login credentials, such as user name and password, security question/answer when you register on one of our Sites for access to the Downloads area or online store for authentication and account creation.

We do not collect any personal data from the above unless you (or your technical vendor on your behalf) specifically provide that information to us, in the case in which you need to:

Email us or initiate live chat
Fill out a support form online to open a ticket for help with one of our products or services
Create or register for an account on our Site to access our Downloads area, online store, or post a question in a support forum
Order and purchase products/services from our Site
Provide end user contact and technical contact details for our licensing records and ticketing system
Submit a product registration request for product activation license keys

Personal Information will be obtained only with your knowledge in order to better help us communicate with you in regard to any products or services you are requesting, for software license and support sales, product delivery, customer support, product activation, and customer service. In addition, Personal Data may be collected (only provided by you or your technical vendor on your behalf) in order to provide a better understanding of any product/services you are requesting.

Personal Data Use

We collect identifiable personal data in order to communicate with you to provide information on our products and services you requested or to provide important information on products or services you are using. We may also share your data with our trusted partners to carry out transactions you requested. We may use your personal data in order to:

Respond to any requests from you regarding sales and support
Communicate with you regarding license and support purchases, software assurance and support renewal notices, new releases/build update alerts, critical notices, support request follow ups, customer service follow ups
Provide technical support on our software when requested
Facilitate account creation and logon process when you register on any of our Sites. If you choose to link your account with us to a third party account (such as Facebook, Google, OpenID, Yahoo, or other social network log in) we use the information you allowed us to collect from those third parties to facilitate account creation and log on process.
Process, fulfill, and manage your orders placed online or by phone
Complete payment processing of your orders through payment processors and merchant services providers we use
Send administrative information to you, market to you and keep you informed for business purposes. We may send relevant communications to our users (the designated end user or technical contact) in order to provide you with informational emails or notifications regarding new product features/enhancements, upgrades, and new services available
Contact you regarding functionality changes to our products, services, or websites
Collect payment and bill for our products and services
Post testimonials with your consent. Your contact details will be limited to first name, last initial and your business/organization’s industry sector/ type. For example, Jon B., financial services firm or Leah K., charitable organization
Provide you as a reference when you consent to serve as a reference for Microsoft partner certification requirements or when you consent to serve as a reference for a potential customer who requests to speak with someone who uses our software.
Request feedback for our business purposes in order to enhance and improve our products and services.
Enforce our terms, conditions and policies for business purposes, legal reasons, for contractual reasons.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Sharing Data with our Trusted Partners

We respect your privacy. Unless described in this Privacy Policy, we do not share, sell, rent, trade, or market your data with third parties for their promotional purposes.

We may share your data with our trusted partners to provide a seamless transaction on our Site when you order and purchase our products and services from us and when you visit our Sites. We use our trusted partners to provide us a service that allows purchasing or ordering products or services through online store, by email, by telephone, postal mail or through payment processors. By using these services, we can provide you with a safe transaction with your data only requested by you (or your technical vendor on your behalf).

When purchasing a software license or support, we may share information you provided us with:

Payment processors and merchant services providers in order to process and complete the payment process securely for your order.
Professional accounting service providers to the extent needed to have professional financial services provided to us.
Vendors, consultants, and other select third-party service providers who perform services for us or on our behalf and require access to such information to do that work.
Postal or courier services if something needs to be mailed or shipped to you.
Government and law enforcement agencies to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive.
Legal counsel as is necessary to obtain legal advice and to otherwise protect our legal rights.

Information Automatically Collected

Some non-personally identifiable information such as IP address, browser, language preferences, referring URLs, country or location may be collected automatically when you visit, use, or navigate our Sites primarily needed to maintain the security and operation of our Sites, and for internal analytics.

Use of Cookies and Analytics

We may use cookies and other similar tracking technologies to collect and store non-personally identifiable information.

We may use cookies on our Site in order to tailor your experience on what information, product, or service you are requesting as well as remembering user preferences. Cookies are small files that are stored on your computer (assigned to you) that contain information of web pages you have visited. This information can be accessed by a web server to analyze and personalize your experience on any particular website you are visiting.

We may collect anonymous and aggregated statistical data from our website visitors. In order to improve your experience on our Site, we use Google Analytics as a service which sends web traffic to Google servers to help us learn about who visits our site and what pages are being looked at. We use this data generated by Google Analytics to help us analyze how our Site is used and to improve it using Google Analytics and/or other web traffic analytics tools. As an industry standard, you also have the ability to opt out of using Google Analytic cookies at any time. Visit Google’s OPT OUT for more information on how to opt out of using Google Analytic cookies.

We may also advertise our products online as part of our digital marketing strategy and may use tracking and remarketing cookies from Google AdWords and Google Analytics. We make use of targeting features available in Google AdWords including demographic and location targeting. You can customize Google Display Network advertisements using the Google Ad Settings or block it by installing Google Analytics opt-out browser add-on. Information on cookies used in ads by Google

Internet browsers accept the use of cookies unless you have set it not to. You can disable cookies in all major Internet browser preferences/cookie settings. For example, you can set up your web browser to inform you when you receive a cookie, providing you the chance to decide whether or not to accept it. You can usually find these settings in the Options or Preferences menu of your browser. To help better understand these settings, the following links may be helpful, or you can also use the ‘Help’ option in your browser for further assistance.

Cookie settings in Internet Explorer and Edge Cookie settings in Firefox Cookie settings in Chrome Cookie settings in Safari web and iOS

In addition, you may also use other means of checking how or what cookies are being used on certain sites by using a cookie checker (www.cookie-checker.com) and you can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Site.

You may also delete cookies stored on your computer at any given time.

Personal Information Security and SSL

We take your personal information security seriously and use the SSL protocol (Secure Socket Layer) to encrypt data on our Site’s online store. We also have strict security protocols in place to protect your information from unauthorized access. Even though we do our best to protect your personal information, transmission of your personal information to and from our Sites is at your own risk. You should only access the services offered within your own secure environment. Due to the open nature of the Internet, we cannot guarantee that the Internet is 100% secure and we cannot guarantee communications between you and any services, or information ultimately stored on any of our Sites or servers will be free from unauthorized access by third parties if both sides are not secure.

We use third party service providers, such as payment gateways and other payment transaction processors who have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We use third party payment processors such as Authorize.Net a trusted partner for securing and processing payments for products and services ordered via our Site and via the Virtual Terminal. For these providers, we recommend you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers: https://www.authorize.net/company/privacy/

We use technology service providers who help us develop, enhance, run, and secure our Site. For example, we use 3cx for live chat features, WordPress and WooCommerce (and any required plug ins) for website and online store development, Amazon AWS to store our programs for downloading for product delivery and to provide a seamless website experience. We use ScreenConnect to connect and may use Microsoft or other third party remote support tools for your support requests when you require remote assistance for technical support.

We limit access to your personal data to those employees, contractors, vendors, and other third parties who have a business need to know and under confidentiality. We have procedures in place to handle any suspected personal data breach and will notify you of a breach where we are legally required to do so.

Access to and Control Over Your Information

You are in control of your own data and have the right to change, edit, or delete your personal data by logging into your account on our online store or our support site if you registered for one. You may also contact us via the email address or phone number provided on our Site’s contact us page. When you contact us, we may need to ask you some additional questions to verify your identity. You may opt out of any future contact from us at any time if you no longer use our products and services.

You have the right to:

Request a copy of the personal data we have
Change/correct any of the personal data we have about you
Request removal of your data if you no longer use our software and services
Share with us any concerns you have about our use of your data

Data Retention

We keep your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purpose of satisfying any accounting, legal, tax and reporting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or, if this is not possible (for example, it has been stored in backup archives), then we will securely store and isolate it from any further processing until deletion is possible.

Minors / Children’s Privacy

Our website is intended for businesses and organizations who have a need for our software products and related services. By using our Sites, you represent that you are at least the age of majority in your state or province of residence or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. We do not market to or collect information knowingly of any child considered a minor.

Future Privacy Policy Changes

We reserve the right to modify our Privacy Policy at any time and in order to ensure compliance and security measures for you. Changes and clarifications will take effect once posted on this Site. Any changes or updates can be viewed on this page. By continuing to use of our Sites, products, or services, you acknowledge, agree and accept our Privacy Policy (current and future).

If you would like more information about how we protect your personal data or have any questions or concerns regarding our Privacy Policy, please contact us:

By Email: info[at]diditbetter.com

By Mail: Advantage International, Inc.17633 Gunn Hwy, #149Odessa, FL 33556 USA

By Phone: USA/Canada: (813) 977 5739 Outside USA: 001 (813) 977 5739

Effective as of May 24, 2018